TLC Assist Membership Terms and Conditions

These terms and conditions represent the agreement between TLC Vehicle Assist Pvt. Ltd., a company registered under the Companies Act 1956 with its registered Office at B-601, Kanara Busniess Centre, Ghatkopar, Andheri Link Road, Ghatkopar (East), Mumbai – 400 075 (hereinafter referred to as TLC Assist, which expression shall unless repugnant to the context or meaning thereof, be deemed to include its successor in interest, assigns etc.) and the member of TLC Assist 24X7 Emergency Services Scheme as defined below.

DEFINITIONS:-

TLC Assist Road Side Assistance Membership

Membership Fee

Membership Fee will be declared by TLC Assist time to time. Please visit our website www.tlcassist.in/packages.html to know the correct fee of respective membership. The full amount of the membership fee should be paid by means of online payment gateway/account payee cheque/demand draft drawn in favour of TLC Vehicle Assist Pvt. Ltd.

Amounts payable by the Member

Please refer respective membership details. Wherever amounts are payable, the Member shall make the payment directly to the ASP or any appropriate party and not to TLC Assist until and unless requested and specified by TLC call center.

Membership Kit and Card

Loss of Card

The Member shall promptly inform TLC Assist of any loss/theft of the Membership Card to avoid misuse by any other person. A new Membership Card will be issued to the registered owner of the vehicle upon payment of the prescribed fee. The Member will be liable for any misuse of the Membership Card until the loss is reported to TLC Assist.

Validity Period

Membership is valid for one (1) year from the date of activation of membership by TLC Assist, provided the membership is not cancelled/terminated before the date of expiry of the term.

Cancellation of Membership by the Member

The member has right to cancel their Membership within 05 (Five) days (termed as cooling off period) from the time of activation of membership by TLC Assist provided member has not availed any of the facility for which member is eligible as per the scheme purchased during “cooling off period”. The cancellation of Membership shall be made by notice in writing only to TLC Assist by the member.

Vehicles Coverage Criteria

Facilities offered under the Scheme

A Member can avail only the facilities set out in scheme which he/she purchased subject to the terms and conditions of the Scheme for which the payment has been made.

Mode of availing the Facilities

Clearance of Government Agencies

Where the prior permission/approval of Government Agencies like Police is required for attending to /removal of the Vehicle that has met with an accident/breakdown, the Member acknowledges that TLC Assist will not be able to carry out the Facilities until all the required permissions are obtained. TLC Assist does not undertake obtaining of such permission and it is the sole responsibility of the Member to obtain all such approvals/permissions for availing the Facilities. Also member is the sole responsible for paying any charges required for obtaining such approvals.

Exclusion of Liabilities of TLC Assist

Force Majeure

TLC Assist shall not be liable for service failures where TLC Assist is faced with circumstances outside its reasonable control. TLC Assist is not responsible for its non-performance of any of the terms and conditions of this Agreement if such non-performance/non delivery is due to Force Majeure situations. Force Majeure situations includes but is not limited to acts of God, laws, rules and regulations for the time being in force, orders of statutory or government authorities, industrial disputes, road blocks, traffic diversions, adverse weather conditions, failure of telecommunications line or system, failure of internet connection and every other circumstances beyond the control of TLC Assist/ASP.

Breach and Termination

Exclusions

Reach Time

Reach time means the time taken for the ASP/Other Service Provider to reach the breakdown/accident location on receipt of information

Miscellaneous

Information on transactions etc.

As part of the documents to be maintained by TLC Assist, details of telephone calls between TLC Assist/Call Centre and the Members will be monitored & recorded. TLC Assist shall endeavor to preserve confidentiality of all information on transactions with the member. Notwithstanding the foregoing, TLC Assist is entitled to provide information about the Member to its Authorised Service Providers and such authorities as may be expedient or required under law for the time being in force. TLC Assist is entitled to use the data on Members for any purpose in relation to its business.

No Assignment

This Agreement is personal to the Member and the Member cannot transfer or assign his rights and/or obligations under this Agreement without the prior written consent of TLC Assist.

Entire Agreement

This Agreement comprises the entire agreement between the parties on the subject matter hereof and supercedes all prior agreements, representations and warranties, if any, between the parties on the subject matter hereof.

Amendment

TLC Assist is entitled to amend this agreement in any manner including but not limited to increasing or reducing the Facilities offered under this Agreement, increasing or reducing the amounts payable hereunder. Members are advised to regularly visit TLC Assist website www.tlcassist.in for any amendment/s if any.

Notices

Arbitration & Jurisdiction

Any disputes and/or claims arising out of or in connection with this Agreement whether during the subsistence of this agreement or thereafter shall be referred to arbitration by a sole arbitrator appointed by TLC Assist. The provisions of the Arbitration and Conciliation Act, 1996 or any statutory modification or re-enactment thereof for the time being in force shall apply. The arbitration shall be held in Mumbai City, India and the proceedings shall be conducted in English. The Courts in Mumbai City shall have exclusive jurisdiction.

TLC Assist Membership Fee Refund Policy

TLC Assist will refund the membership fee paid by member if membership is cancelled by either member or TLC Assist within the cooling off period. TLC Assist will transfer the payment to member’s bank account only through e-transfer. Member is requested to provide following details to TLC Assist in writing
  1. Vehicle Registration Number
  2. Bank account number
  3. Beneficiary full name (as per bank records)
  4. Bank name/branch details and IFSC code
  5. Cancelled cheque copy
Refund will not be possible in event member fails to intimate TLC Assist in writing within cooling off period.
TLC assist will not refund any amount to member if the membership is cancelled after cooling off period either by member of TLC Assist.

Schedule I

Facilities Offered Under Emergency Roadside Assistance

This refers to rendering assistance at the Roadside, when the Vehicle is stranded due to a breakdown or Accident. Labour Assistance for minor mechanical & electrical repairs, arranging for wrecker services, arranging for Towing Services, as detailed below: (Consumables & Parts charged at actuals to the end Member).

Schedule II

Geographical are where services are available may change as per the membership opted by member.Geographical area where the services are available at all Major Cities, Highways, Motorable Roads:
Maharashtra, Goa, Gujarat, Madhya Pradesh, Rajasthan, New Delhi, Haryana, Punjab, Himachal Pradesh, Uttarkhand, Uttar Pradesh, Bihar, Jharkhand, Orissa, West Bengal, Tamilnadu, Kerala, Karnataka, Andhra Pradesh, Puducherry, Chandigarh, Dadra & Nagar Haveli, Daman & Diu.
Geographical area where services are limited to major cities and highways:
Arunachal Pradesh, Assam, Chhattisgargh, Meghalaya, Manipur, Mizoram, Nagaland, Sikkim, Tripura
Geographical area where no services available:
Jammu & Kashmir, Andaman & Nicobar Islands, Lakshadweep

Schedule III

General Exclusions